About us

We’ve retained the name of Caldwell Insurance out of respect for the heritage of the business and to signify that we will uphold the reputation of service, integrity and value for our clients.

Caldwell Insurance was established in 1973, servicing not only the Hervey Bay and Fraser Coast district but far beyond with clients in most states and territories of Australia.

Caldwell Insurance was founded by Mr Bob Caldwell AM and sold to Paul and Helen Graham in early 2013. We’ve retained the name of Caldwell Insurance out of respect for the heritage of the business and to signify that we will uphold the reputation of service, integrity and value for our clients.

Meet the team

Helen Graham, Caldwell Insurance
Helen Graham
Paul Graham, Caldwell Insurance
Paul Graham

Our team consists of Director Helen Graham (AR No. 458745), Manager Paul Graham (AR No. 442093), our Office Manager Janette Ironside (AR No. 243928) and Jody Peacock, our Administration Officer.

Together, we have a combined office insurance experience of more than 60 years. We’re a family-owned and operated business, so we understand the importance of providing a great service at a good price.

We know and care about each of our clients, and we’re with you through thick and thin. We believe in good customer service, and we don’t think it’s old fashioned to spend the time to go out and meet with our clients every year. Truly getting to know our clients and understand their business and their needs is one of our most important points of difference as a service business. You don’t need to just take our word for it though, see below for some comments from one of our valued clients.

“We’ve been clients of Caldwell Insurance for more than seven years. Both our business and Caldwell Insurance have a reputation for honesty, reliability and professional service. We’re happy to say that when this was put to the test, with a significant claim resulting from equipment that wasn’t correctly installed in our facility by an external provider, Paul Graham and Caldwell Insurance ensured that we got what we were entitled to and helped take the hassle out of the claims process.”

Scott and Karyn Jennings, ARB Caloundra & Caboolture

Community involvement

Caldwell Insurance values family and community, and is pleased to sponsor, volunteer and be involved with a number of local and national organisations. One organisation we’re involved with is The Clubhouse Hervey Bay, where Manager Paul Graham was even featured in a recent advertisement, see below!

Like people in the local community choosing The Clubhouse, we feel a sense of pride when our clients choose us to protect them. We want to earn your recognition of ‘that’s my insurance broker!’